Returns Policy
We understand that sometimes products may not meet your expectations or may arrive damaged. Our returns policy ensures you can return eligible items easily and fairly.
1. Return Eligibility
You can request a return within 3 days of receiving your order.
Items must be:
Unused and in their original condition.
Returned with the original packaging, including any accessories, manuals, or freebies.
2. Non-Returnable Items
Returns will not be accepted for:
Products that show signs of use, wear, or damage not caused during shipping.
Items returned without original packaging.
Customized or personalized products.
Products that have been tampered with or altered in any way.
3. Return Process
To initiate a return, contact our customer support via phone or WhatsApp (contact details provided with your order).
Our team will verify your claim and schedule a pickup if applicable.
You will be required to hand over the item to our courier team for inspection.
4. Return Approval
Once we receive the returned item, it will be inspected within 2–3 business days.
If the return is approved, we will proceed with the cash refund as per our refund policy.
Refund Policy
Our refund policy is designed to be simple and transparent. Since we only accept cash payments, all refunds are processed in cash only.
1. Refund Eligibility
Refunds are only issued for:
Products returned in acceptable condition.
Cancellations made before dispatch (on confirmed orders).
Orders that could not be delivered due to our courier issues or product unavailability.
2. Refund Method
All refunds are issued in cash only.
Refunds are handed over in person by our delivery representative or sent via courier depending on the case.
3. Refund Timeline
After the returned product is received and inspected:
Refunds will be processed within 3 to 5 business days.
You will be contacted to arrange a convenient time and method to receive the cash refund.
Need Help?
If you have any questions about shipping, returns, or refunds, our customer support team is happy to assist you.
Contact: [email protected].